Perfiles Desarrollo (IT)
De duración indefinida
Completa
Competitive salary
Our client is Agrolimen Group, a leading organization with nearly 5,000 employees worldwide. They are driven by a clear ambition: to transform their culture and portfolio toward purpose-driven, holistic value creation.
Their Strategic Agenda includes evolving their Operating Model, resulting in a strong Head Office created with the purpose that “they are stronger when together.” This Head Office provides shared services, promotes connectivity, fosters customer centricity, ensures business continuity, and develops talent.
They operate through Centers of Excellence (COEs) for functional expertise, Service Centers for process harmonization and automation, and Connectivity HUBs to enable best-practice sharing across business units.
- Ensure the continuity and quality of support provided to users of data, analytics, BI, and digital applications.
- Oversee the incident, request, and change management process, ensuring timely and compliant resolution in accordance with defined SLAs.
- Coordinate internal teams and external providers (vendors, partners, developers) involved in the resolution and maintenance process.
- Monitor service performance, ensuring compliance with SLAs and key KPIs, identifying trends, deviations or areas for improvement and proposing and implementing solutions and action plans.
- Produce regular performance and trend reports for management and other stakeholders.
- Lead service review meetings with business stakeholders to track progress and address concerns.
- Act as the primary liaison between IT and business users for all matters related to Service provided in data and digital applications.
- Ensure clear, timely, and effective communication regarding service issues, updates, and escalations.
- Collaborate with other IT functions (infrastructure, security, development, data governance) to enhance system performance and resilience.
- Maintain and evolve service documentation, standard operating procedures, and knowledge base content.
- Guarantee traceability and compliance with internal standards and external regulations (e.g. data protection, security policies).
- Participate in project delivery phases as the service representative, ensuring smooth transition to support new or upgraded applications.
- Assess operational risks and coordinate readiness plans to ensure post-go-live stability.
Job Requirements:
- Demonstrable experience of over 5 years of experience in application support, data solution maintenance, or BI environments within medium to large organizations.
- Hands-on experience with ITSM tools (e.g., Jira, ServiceNow) and collaboration platforms (e.g., Confluence, Teams).
- Functional or technical knowledge of BI tools such as Power BI, SAP BO, Qlikview, Tableau, etc.
- Functional or technical knowledge of data platforms such as Snowflake, SQL, etc.
- Familiarity with IT Service Management frameworks such as ITIL (certification is a plus).
- Solid experience coordinating support teams and/or leading AM involvement in IT projects, managing the transition to operations.
- Fluency in English (Italian/French/German will be an asset).
- Experience in FMCG will be a plus.
Other key competencies:
- Strong organizational and time management skills, with the ability to handle and prioritize multiple tasks.
- High degree of autonomy.
- Service-oriented mindset and sensitivity to business needs.
- Coordination and transformational skills in a challenging scenario.
- Detail oriented with pragmatic and structured way of thinking.
- Excellent communication and team player skills, able to interact and collaborate with different stakeholders.
- Conflict management and decision-making skills in operational and complex contexts.
- Proactive, improvement-driven attitude with a continuous learning mindset.
- Collaborative spirit and ability to contribute to a positive team dynamic.
- Dynamic & Resilient Industry: The opportunity to join a fast-moving organization operating in the stable and resilient food industry.
- International Exposure: A truly international and multicultural working environment.
- Digital & Modern Ways of Working: Exposure to state-of-the-art digital treasury tools and technologies.
- High-Performance Team: The chance to be part of a high-performing team providing treasury services across the European region.
- People-First Culture: A dynamic, young, and collaborative atmosphere where talent development is a priority.
- Purpose & Sustainability: A company culture committed to social responsibility and sustainable development.
- Flexible Ways of Working: Hybrid working model and flexible working hours.
- Flexible compensation plan: Including meal vouchers, private health insurance, childcare, and other benefits.
- Competitive Package: Competitive salary aligned with the role and market standards.
