Training and Development Specialist - Native Dutch

You will build a solid end-to-end training plan and material for RES OtC processes for each Role in the Customer Service Organization
Own the training program for assigned country and area/processes by making sure that trainings are up to date, improved and delivered to all
Furthermore, you'll work closely together with CSC managers and Team Leaders to identify training needs and set up individual training plans both onboarding and continuous
Continuously drive initiatives to ensure and promote quality on the operations executed by the CSC. Communicate the standards and stimulate compliance with it
Promote feedback to the CSC team regarding Quality (execution of mini regular audits) and assure improvement actions are put in place
Implement internal audits to the OtC processes
Identify and Implement Improvements;
You will support on designing solutions for and together with the business that have an impact on OtC processes

- You have an University degree (required) and/or master’s degree.
- You are certified ISO 9001 Internal Audit (Preferred).
- You have knowledge of SAP (Order to Cash) and Excel advanced.
- You speak Dutch at a native or C2 level, English level B2 (preferred)
- You have strong communication and Presentation skills.
- You have good expertise in performance management and team motivation.
- You are able to work under pressure and in a high-volume workload, fast-paced environment
- You have 4 years + experience in Customer Service, Order to Cash or related roles; Training design and facilitation experience preferred

- Competitive salary. 
- Hybrid work model (3 days from home).
- Anual bonus.
- Long-term contract directly with the company.