Profiles Atención al Cliente y Soporte Técnico
Fixed-term contract
Full-time
Competitive salary
Our client is a german multinational company who is looking for a Team Leader who speaks fluent German.
The Team leader will give support to the Team Manager or process teams, promoting a culture of excellence in service delivery and customer experience, developing high performance and continuous improvement. In this position will also be responsible to ensure the interface between the country and the teams as well as service reports.
- Ensure and give strategic and operational support to different teams.
- Coordinate the team stimulating the team spirit and motivation.
- Ensure the service and process execution according to defined KPI´s.
- Report performance and quality metrics.
- Coordinate multifunctional meetings to discuss business results and action plans.
- Coordinate the development of innovative and operational solutions through the creation of an environment of continuous improvement.
- Promote the exchange of ideas and opinions, establishing a network of contacts.
- University degree and/or master degree.
- Languages - German native and English B2 (Mandatory).
- 2 Years of experience in areas such as client support, sales, marketing and/or previous experience on a shared services center.
- Experience in team management and knowledge in project management.
- The ability to connect with a diverse team and understand the human element behind the metrics.
- You thrive in fast-paced BPO environments with constant changes.
- Fixed schedule from Monday to Friday.
- Hybrid model: 3 days working from home and 2 days onsite.
- Direct contract with one of the largest multinational companies in the industrial sector.
- Initial 12-month contract with a high likelihood of renewal.
- Annual salary with holiday and Christmas allowances included.
- German language.
- Annual performance bonus.
- Meal allowance.
- Health insurance.
- Access to nutrition and psychology consultations.
