Profiles Atención al Cliente y Soporte Técnico
De duración determinada
Full-time
Competitive salary
Our client is a leading company in healthcare technology, recognized for its commitment to revolutionizing patient care through innovative solutions. We are dedicated to empowering healthcare professionals with advanced tools that enhance diagnostic precision and streamline workflows. We are seeking talented individuals to join our team and contribute to our mission of transforming healthcare together.
In your day-to-day:
- You will assist B2B clients and solve queries via email, phone, fax or web-shop from existing customers on SAP.
- You will solve urgent requests from customers.
- Further you check with Back office and credit teams for updating/including addresses, credit limits and products prices.
- You will ensure that deliveries rejected by the customer are properly processed.
You're the person we're looking for if:
- Previous experience in Customer Service (Front Office/ Order Entry /Back Office) - preferred.
- Native or C2 level of Dutch and at least a B1 level of English.
- SAP/ERP basic knowledge preferred.
- You're able to communicate efficiently by phone and email with clients.
- Least a High School Diploma.
- Proactive, data and goal-oriented and focus to answer our clients' needs.
We're offering:
-Competitive Salary.
- Health Insurance.
- Career Development Opportunities.
- Meal allowance.
- Nutritional and Psicological appointments.
- Remote work (if you live outside Porto) or hybrid work (if you live in Porto).
